Steps to Refined Manners in Business 
A one-day Seminar for Tainees in English Language

          Topics:             
             - Verbal and nonverbal communication
             - Do dresses make people?
             - Greetings, welcomes and adresses
             - Basic forms of politeness
             - A visit to the restaurant
             - Asking questions and listening
             - Proper manners as a guest
             - Introducing oneself and others
             - The right tone on the phone
             - At social events
             - Intercultural differences between Germany and the USA
             - How to acquire intercultural competence                 
                                                                                                            
           Methods:                                                                    
              Interviews, case-studies, role-plays and teamwork